Shipping and Delivery Policy

Last Updated: September 7, 2026

Shipping Summary

• Store Name: jotxbr

• Delivery Area: Germany only

• Shipping Destination: Germany

• Shipping Method: Standard parcel delivery

• Shipping Cost: Free shipping (EUR 0)

• Order Processing Time: 1–3 business days

• Order Cut-Off Time: 5:00 p.m. CET

• Transit Time: 5–10 business days

• Total Estimated Delivery Time: 6–13 business days

• Tracking Method: Tracking number or tracking link sent by email

• VAT: All prices shown to customers in Germany include applicable VAT

• Customs Duties and Import Charges: Customers will not be charged additional customs duties or import charges upon delivery

1. Delivery Area

We currently sell and deliver exclusively to addresses within Germany.

Applicable delivery country: Germany only.

We do not deliver to Denmark or any other country. Orders with a delivery address outside Germany cannot be completed and may be canceled and refunded.

Delivery to PO boxes, military addresses, or locations not served by the carrier may be unavailable.

2. Shipping Method

Shipping destination: Germany.

Shipping method: Standard parcel delivery.

The carrier may vary depending on the delivery address, package size, warehouse location, and availability of local delivery services.

If another shipping method becomes available, its cost and estimated delivery time will be clearly displayed at checkout before the customer completes the purchase.

3. Shipping Costs

Shipping cost for Germany: EUR 0.

Standard shipping within Germany is free.

No minimum purchase is required to receive free standard shipping. Customers will not be charged any undisclosed shipping, handling, or mandatory delivery fees after completing an order.

4. Order Processing Time

Order processing time: 1–3 business days.

Processing begins after the order and payment have been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed before 5:00 p.m. CET on a business day are normally treated as having been received on that business day. Orders placed after 5:00 p.m. CET, on weekends, or on public holidays are normally treated as having been received on the next business day.

Processing may take longer during periods of high demand, inventory checks, payment verification, address verification, or circumstances beyond our reasonable control.

If we become aware of a significant delay before shipment, we will contact the customer using the email address provided when the order was placed.

5. Transit Time

Transit time after shipment: 5–10 business days.

This is the estimated time required for the carrier to transport the order to the customer’s address in Germany after shipment.

6. Total Estimated Delivery Time

Total estimated delivery time: 6–13 business days.

The total estimated delivery time consists of:

• Order processing time: 1–3 business days.

• Transit time: 5–10 business days.

Delivery times are estimates and do not constitute unconditional delivery guarantees. Actual delivery times may vary because of carrier capacity, public holidays, weather conditions, address problems, transportation disruptions, or other circumstances beyond our reasonable control.

7. Order Confirmation and Shipment

After completing a purchase, the customer will receive an order confirmation at the email address provided during checkout.

Once the order has been shipped, we will send a shipping confirmation containing:

• The carrier’s details, when available;

• The tracking number or tracking link; and

• The estimated delivery period.

8. Tracking Method

Tracking method: Carrier tracking number or tracking link.

Tracking information will be sent to the email address used when placing the order.

It may take 1–3 business days after shipment for the carrier to register the first tracking update. A lack of immediate tracking activity does not necessarily mean that the package has not been shipped.

Customers who have not received their tracking information should check their spam or junk-mail folder before contacting us.

9. Delivery Address

Customers must provide an accurate and complete delivery address in Germany, including:

• Recipient’s full name;

• Street name and house number;

• Apartment or unit number, where applicable;

• Postal code and city; and

• Valid contact information.

Contact us as soon as possible if you discover an address error. We will attempt to update the address if the order has not yet been shipped, but we cannot guarantee that changes can be made after shipment.

If a package is returned because the customer provided an incorrect or incomplete address, we may charge the actual and documented cost of reshipping. The customer will be informed of the amount and must agree to it before the package is shipped again.

10. Customs Duties, VAT, and Import Charges

All prices shown to customers in Germany are stated in EUR and include applicable VAT.

Customers will not be required to pay additional customs duties or import charges upon delivery.

If an order is shipped from outside the European Union, any applicable customs duties, import VAT, or mandatory import charges will be included in the purchase price or paid by us.

Customers will not be charged undisclosed mandatory customs duties, taxes, or import costs after completing an order.

11. Delayed Deliveries

If an order has not arrived within the estimated delivery period of 6–13 business days, the customer should:

1. Check the tracking information;

2. Verify that the delivery address is correct;

3. Check whether the carrier left a delivery notice;

4. Ask neighbors whether they accepted the package; and

5. Check any designated collection point.

After completing these checks, contact hasan01727231264@gmail.com and provide the order number.

We will normally provide an initial response within 1–2 business days. We will investigate the shipment with the carrier and inform the customer about the next steps. Carrier investigations may require additional time, and we will keep the customer informed of material updates.

12. Lost Packages

If the carrier confirms that a package has been lost, or an investigation determines that delivery can no longer reasonably be expected, we will, in accordance with applicable law, provide one of the following solutions:

• Reshipment without additional standard shipping charges; or

• A refund to the original payment method.

The risk of loss or damage remains with us until the customer, or a third party designated by the customer other than the carrier, has physically received the goods.

13. Damaged, Defective, or Incorrect Deliveries

Customers should inspect the package and item as soon as reasonably possible after delivery.

Please contact us if the item is damaged, defective, incomplete, different from its description, or not the item ordered.

Where possible, provide:

• The order number;

• Photographs of the packaging;

• Photographs of the shipping label;

• Photographs of the item; and

• A brief description of the problem.

We will review the matter and provide an appropriate solution, such as replacement, repair, price reduction, or refund, depending on the circumstances and applicable consumer protection laws.

Nothing in this policy limits the customer’s mandatory statutory warranty or consumer protection rights.

14. Split Shipments

Orders containing multiple items may be shipped in separate packages. Customers may therefore receive more than one tracking number.

Customers will not be charged additional standard shipping fees because we choose to divide an order into multiple shipments.

15. Uncollected or Refused Packages

If a package is not collected within the carrier’s specified collection period or is refused without prior agreement, it may be returned to us.

After receiving the returned package, we will contact the customer regarding reshipment or a refund.

Documented reshipping costs may be charged unless the package was refused because the delivery was damaged, incorrect, or defective. The customer will be informed of any reshipping cost and must agree to it before the package is shipped again.

Any deduction from a refund will only be made where permitted by applicable law and will be clearly explained to the customer.

Refusing or failing to collect a package does not automatically constitute a valid exercise of the statutory right of withdrawal. Customers who wish to withdraw from a purchase should send us a clear statement by email.

16. Contact Information

Store Name: jotxbr
Legal Business Name: ARLA FOODS AMBA
Email: hasan01727231264@gmail.com
Telephone: +45 76 22 34 00
Business Address: Danbovej 2, Taulov, 7000 Fredericia, Denmark
CVR Number: 25313763
Sales Country: Germany only
Delivery Destination: Germany only