Return and Refund Policy

Last Updated: September 2, 2026

This policy describes the return periods, conditions, costs, return procedure, and processing of refunds.

1. 30-Day Return Policy

You may request a return within 30 calendar days from the day on which you, or a person designated by you, received the item.

To have your return processed, you must contact us before the return period expires.

Our voluntary 30-day return policy is provided in addition to, and does not limit, the statutory EU/EEA 14-day right of withdrawal described in Section 9.

2. Return Conditions

As a general rule, the item must:

• Be in the same condition as when received;

• Be unused, except to the extent reasonably necessary to inspect the item;

• Include all supplied parts, accessories, manuals, and labels;

• Be returned in its original packaging, where reasonably possible; and

• Be accompanied by the order number, receipt, or other proof of purchase.

For returns under our voluntary 30-day return policy, the item should be unused except to the extent reasonably necessary to inspect it. This condition does not restrict the statutory right to examine the item in the same manner as would normally be permitted in a physical store.

The absence of the original packaging does not automatically result in the loss of a statutory right of withdrawal. However, you may be responsible for any diminished value if the item has been handled beyond what is necessary to establish its nature, characteristics, and functionality.

3. How to Request a Return

Send your return request to:

Email: hasan01727231264@gmail.com

Please provide:

• Your name;

• Your order number;

• The item you wish to return;

• The reason for the return, if relevant; and

• Photographs of the item if it is damaged, defective, or incorrectly delivered.

After processing your request, we will send you:

• The correct return address;

• A return authorization number or other required reference;

• Packaging and shipping instructions; and

• A return label if we are responsible for the return shipping costs.

Do not send the item to our registered business address or any other address before receiving the correct return address. The return address may depend on the item and the warehouse handling the order. We will inform you of the applicable return location and any expected return cost before you send the item. This does not limit your right to notify us that you wish to exercise your right of withdrawal.

4. Return Costs

Responsibility for return costs is allocated as follows:

• Defective, damaged, incorrect, or materially misdescribed item: We will cover the reasonable return shipping costs and provide a return label or arrange another return solution.

• Standard return or change of mind: The customer is responsible for the direct cost of returning the item unless otherwise stated at the time of purchase or agreed in writing.

• Exchange due to our error: We will cover the necessary return shipping costs and any applicable standard shipping costs for the replacement.

Any original delivery charges will be refunded to the extent required by applicable law. When exercising the EU right of withdrawal, the cost of the least expensive standard delivery method offered by us will generally be refunded. Additional costs resulting from a more expensive delivery method selected by the customer are normally non-refundable.

We do not charge a separate administration or restocking fee for a standard approved return.

5. Deadline for Returning the Item

After notifying us that you wish to exercise your statutory right of withdrawal, you must send the item back no later than 14 calendar days after providing such notice.

When using our voluntary 30-day return policy, you must notify us within 30 calendar days after receiving the item. After receiving our return instructions, you must send the item back within 14 calendar days.

Keep your shipping receipt and tracking number until the return and refund process has been completed.

6. Damaged, Defective, or Incorrect Items

Please inspect the item as soon as reasonably possible after receiving it. Contact us without undue delay if the item:

• Is damaged;

• Is defective;

• Has missing parts;

• Does not match its description; or

• Is not the item you ordered.

Please provide your order number, a description of the issue, and clear photographs or other reasonable documentation. We will assess the matter and offer an appropriate solution, such as repair, replacement, price reduction, or refund, depending on the circumstances and applicable consumer protection laws.

This policy does not limit your statutory warranty or consumer rights. Consumers are entitled to the statutory conformity and complaint rights applicable in the country of purchase, including a minimum two-year legal guarantee for goods under EU rules. These rights apply separately from our voluntary 30-day return policy.

7. Non-Returnable Items

The following items may be excluded from our voluntary return policy and, where permitted by law, the statutory right of withdrawal:

• Perishable goods;

• Goods made to the customer’s specifications or clearly personalized;

• Sealed hygiene or personal care products if the seal has been broken after delivery;

• Products that cannot legally or safely be returned through standard postal services may require special return arrangements. Please contact us for appropriate return instructions. This does not exclude any statutory consumer rights;

• Digital content where delivery has begun with the customer’s express consent and acknowledgment that the right of withdrawal is thereby lost; and

• Digital gift cards or other digital content where performance has begun with the customer’s prior express consent and acknowledgment that the statutory right of withdrawal will be lost, where permitted by applicable law.

Please contact us before purchasing or returning an item if you are unsure whether it is eligible for return.

Sale items are not automatically excluded from returns. They may be returned under the same rules as other items unless a lawful and clearly disclosed exception applies.

8. Exchanges

Contact us if you wish to exchange an item. If a direct exchange is not possible, you may return the original item and place a separate order for the desired item.

The refund for the original item will be processed independently of the new order.

9. EU 14-Day Right of Withdrawal

If you are a consumer in the EU or EEA, you generally have the right to withdraw from your purchase without providing a reason within 14 calendar days.

The withdrawal period normally begins on the day when you, or a third party designated by you other than the carrier, receives the item. For an order containing multiple items delivered separately, the period normally begins upon receipt of the final item.

To exercise your right of withdrawal, you must send a clear statement before the withdrawal period expires to:

Email: hasan01727231264@gmail.com

You may state that you wish to withdraw from the purchase and provide your name, order number, and the items concerned. You are not required to provide a reason.

The statutory 14-day right of withdrawal applies independently of our voluntary 30-day return policy and is not restricted by stricter conditions under the voluntary policy.

10. Refunds

Once we have received and inspected the returned item, we will inform you of the outcome.

If the return is accepted under our voluntary return policy, or if you validly exercise a statutory right of withdrawal, the applicable refund will be issued to the original payment method. Where the statutory EU right of withdrawal applies, we will issue the refund without undue delay and no later than 14 calendar days from the day on which we received your notice of withdrawal.

We may withhold the refund until:

• We have received the returned item; or

• You have provided evidence that the item has been sent back,

whichever occurs first.

After we initiate the refund, your bank or payment provider may require additional time to credit the amount to your account. This is beyond our direct control.

If you have not received the refund within 15 business days after our confirmation that it has been issued, please contact us.

11. Cancellation Before Shipment

You may notify us that you wish to cancel the purchase before delivery. If the order has not yet been dispatched, we will attempt to stop the shipment.

If the order has already been dispatched, you may still exercise any applicable statutory right of withdrawal and return the item in accordance with our return instructions.

12. Contact

For questions regarding returns, exchanges, or refunds, please contact:

Email: hasan01727231264@gmail.com

Please include your order number in your message so that we can locate and process your case more efficiently.